Frequently Asked Questions [FAQs]

Q1. Why buy from McareSpareParts.Com?

Ans: Because we are trying hard…
Mcare has rapidly gained recognition as India's fastest emerging website for mobile accessories, parts & tools. Also we are best seller on leading e-commerce platforms, including Amazon, Meesho, and Flipkart. We are making it convenient for you to find everything you need for your mobile devices in one place.

Q2. How can I place an order for mobile spare parts on McareSpareParts.Com?

Ans: You can place an order by following the steps mention below:

• Step 1: Type Mcare spare parts in google, Bingo! Our website will the first one
• Step 2: Search (it’s right on the top of our website) the desired item.
• Step 3: Add products into your cart.
• Step 4: Proceed to checkout, follow the prompts to complete your order.
• Step 5: Now, all that's left is to wait for your order to arrive.

Q3. Is there any coupon code for new user?

Ans: Yes, we do have a coupon code for our new customers who are purchasing from us for the first time. Use code “MCAREFIRST” and get Flat Rs. 30/- off on your 1st order for minimum order value of Rs. 299/-.

Q4. What is the shipping cost for my order?

Ans: Free. Free. Free for prepaid orders above Rs. 999/-

• For orders below Rs. 299/- the delivery charges are Rs. 79/-
• For orders between Rs. 300 to 999/- the delivery charges are Rs. 49/-
• We charge Rs. 149/- on some repairing tools(Machines).
• For COD orders above 999/- the delivery charges are Rs. 79/-

Q5. What products does McareSpareParts.com sell?

Ans: Compatible Mobile Spare Parts, Premium Quality Tools for Mobile Repair & Mobile Accessories.

Q6. Are the spare parts genuine and of high quality?

Ans: Duplicate doesn’t last and we know that.
Yes, we only deal with genuine & high quality, as our product listing specify that we provide a complete range of mobile spare parts which are compatible as per the phone model available in the market. Do check the product details for compatibility information.

Q7. Do you offer a warranty on your products?

Ans: Bina warrantry ke kuch nahi bikta hai bhai!(nothing sells without warranty)
Yes, most of our products come with a warranty. The warranty duration and terms may vary for different products. You can find warranty information on the product page or you can contact our customer support team.

Q8. What payment methods do you accept?

Ans: Mangta to cash hai!💰
But we accept various payment methods, including debit/credit cards, net banking, UPI, and digital wallets like Paytm and Google Pay.

Q9. Do you offer cash on delivery (COD) as a payment option?

Ans: Yes, we do offer cash on delivery (COD) for orders above Rs. 999/-. You can select COD as your payment method during checkout for your convenience. If you want fast delivery then we suggest you go for prepaid orders.

Q10. Do Mcare provide fast delivery services ?

Ans: Yes, if the order is prepaid, you get your delivery fast as compared to cash on delivery (COD) order.

Q11. What is the delivery time for my order?

Ans: We like Superman but alas! Our delivery boys are humans.
The delivery time may vary based on your location. Generally, we aim to deliver your order within 2-4 working days.

Q12. Do McareSpareParts.Com provide PAN India delivery?

Ans: We specialize in serving the small towns of India. Ofcourse, we ship our products to all metro cities, urban and rural areas of the country, ensuring that you can access our products no matter where you are located.

Q13. Can I cancel my order after it has been placed & do I get the refund if it is prepaid?

Ans: Yes, You can cancel your order any time before it is shipped. The refund will reflect in your bank account within an hour.

Q14. What should I do if I receive a defective or incorrect product?

Ans: First, let out your anger on the person next to you.
Then reach out to our customer support team, just a call away ✆ +91 95970 51100, and we will be happy to assist and resolve your issue at earliest.
Just to play safe, we do QC (quality control checks) two times before sending the products to you. But sometimes Vikram and his fulfillment team send wrong or defective products by mistake…we are sorry for that, real wala sorry.

Q15. How do I contact your customer support team?

Ans: You can get in touch with our customer support team via the "Contact Us" page on our website, or just a call away ✆ +91 95970 51100 or by an Email: 📧spareparts@mymcare.in.
Here is a secret hack for fast service: Messages on our Facebook(@McareSpareParts) and Instagram(@mcarespareparts) page, our co-founder checks these pages themselves (sshh! Don’t tell anyone!)

Q16. Can I request a specific spare part that is not listed on your website?

Ans: Karan, our category head, gets super excited when a customer suggests a new product (uska kaam kam ho jata hai...)
Yes , we would appreciate it if you suggest us products and we will try to provide you depending on the availability of the product. You can directly contact our customer support team and ask for your required product.

Q17. Can I purchase spare parts in bulk?

Ans: Vinod (he handles Bulk orders) like Hulk, so bulk orders are most welcome.
Yes, we offer bulk purchasing options for businesses and repair shops. There is a "Wholesale Section" on the home page through which you can contact✆ our wholesale team.

Q18. Are Mcare products listed on E-commerce platforms apart from our Website ?

Ans: Yes, the products are listed on Amazon, Meesho and Flipkart. All the products are of the same high-quality as available on McareSpareParts.Com website.

Q19. Do McareSpareParts.Com have a social media presence ?

Ans: No one can survive without being on Facebook, Instagram and Youtube.
Yes, we are actively present on various social media platforms. For daily updates you can Follow us on

• Facebook: @McareSpareParts
• Instagram: @mcarespareparts
• YouTube: @mcarespareparts

Q20. When was McareSpareParts.com founded?

Ans: We came before the invention of mobile phones!!! :)
McareSpareParts was founded in 2022. We initiated Mcare with the mission of ensuring that spare parts for mobile devices are accessible to every corner of India, so that no mobile remains unrepaired due to the unavailability of parts and tools.

Q21. Is Mcare selling new or refurbished spare parts?

Ans: Ekdum brand new hai bhai!
We provide a wide-range of mobile spare parts. All our products are brand new, ensuring best performance for your mobile phones.

Q22. Is Mcare part of RD Group?

Ans: Yes, Mcare has been a part of RD since 1999. Mcare is India’s fastest emerging website for mobiles, accessories, parts & tools. Also we are the best sellers on Amazon, Meesho & Flipkart.

Q23. Where is Mcare’s office located?

Ans: In your heart❤️(that's our wishlist)
Our head office is situated in Mumbai, Maharashtra, India. If you have any inquiries or would like to visit us in person, you can find our address on our “Contact Us” page.